Cancellation policy

Cancellation Policy

Elenova products are sold by RP Evercrest LLC. Some products may be offered as a subscription (Subscribe & Save). This policy explains how subscriptions work and how you can cancel them.

How Subscriptions Work
When you choose a subscription, you receive your selected bundle on a recurring basis and are charged automatically for each shipment. The billing and delivery interval matches the bundle you selected at checkout (for example every 30, 90 or 150 days) and is shown on the checkout page and in your order confirmation. Your payment details are stored securely by our payment provider and charged at each interval until you cancel.

No Minimum Commitment
There is no minimum term. You can cancel or change your subscription at any time.

How to Cancel
To cancel or change your subscription, contact us at support@elenova.shop or call +1 (833) 369-0735 with your order number and full name. Cancellations received before your next billing date stop all future charges. We will confirm your cancellation by email.

Refunds
Every subscription shipment is covered by our 30-day money-back guarantee. See our Refund Policy for details.

Contact
RP Evercrest LLC (Elenova), 163 Genesee St., Avon, NY 14414-1225, United States
Phone: +1 (833) 369-0735 | Email: support@elenova.shop